FAQs
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What is Made Victorian?
Made Victorian is a small company that aims to help you to learn and improve your sewing skills. We want to give you the confidence to make your own sewing projects, whether they are clothes, fashion accessories, or home accessories.
We design products that will support you through your sewing learning journey: from threading a needle, to choosing own fabric, to stitching, to drafting your own patterns.
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How long does it take to dispach my order?
We aim to dispatch every order as soon as possible, but it can take us up to 5 working days during busy periods.
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How long does the shipping take?
The shipping time varies depending whether it is a national (within the UK) or international shipping.
UK shipping usually takes 3 to 5 working days.
International shipping can take up to 2 to 3 weeks, depending on multiple factors. -
Can I track my order?
Yes, of course.
You will receive an email containing the tracking information, once we dispatch you order.
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Is there any additional fee when shipping internationally?
Depending on where your order is being shipped, additional fees such as custom tax and duty might apply, which we are not liable for.
These are not included in our price.
It is important to check with your local customs office for specific regulations and any potential charges before placing your order. This will help you understand the total cost involved in receiving your purchase.
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There is something wrong with my order.
We are really sorry about that!
Whether it is an issue with the shipping or the order itself, let us know and we will do our best to solve it.
Contact us at emy.bosseboeuf@madevictorian.com
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Can I return or get a refund?
If there is something wrong with the product you ordered, please contact us at emy.bossebeouf@madevictorian.com . You have 14 days after you received the confirmation email to let us know and we can arrange a return, exchange or refund of the product for you.
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How can I contact you?
Use the 'Contact us' form or email us at emy.bosseboeuf@madevictorian.com